Front Desk Receptionist

This is an exciting opportunity to join a leading legal firm and be the face of the company’s client-facing operations. If you are a detail-oriented, people-focused individual, this could be the perfect role for you. Our client, a prestigious legal services firm with a strong reputation for excellence and client service, is seeking a professional and personable Receptionist to join their front-of-house team. As the first point of contact for clients, visitors, and employees, you will play a critical role in creating a welcoming atmosphere and ensuring the smooth operation of daily office activities.

The ideal candidate will be proactive, highly organised, and possess exceptional communication skills. This role is perfect for someone who thrives in a fast-paced, professional environment and enjoys interacting with a diverse range of people.

Responsibilities:

• Front Desk Management: Greet and welcome clients, visitors, and staff upon arrival, ensuring a warm and professional first impression.
• Telephone Handling: Answer and direct incoming calls efficiently, taking messages and redirecting calls to appropriate personnel when necessary.
• Meeting Room Coordination: Manage the booking and preparation of meeting rooms, ensuring they are clean, presentable, and equipped with any necessary materials or technology.
• Visitor Management: Maintain a visitor log, issue visitor passes, and notify staff of their arrival. Ensure security protocols are followed.
• Mail and Deliveries: Receive, sort, and distribute incoming mail and deliveries, and manage outgoing mail and courier services.
• Administrative Support: Assist with general administrative duties such as data entry, filing, photocopying, and maintaining office supplies.
• Client Service: Provide excellent customer service by answering inquiries, addressing client needs, and assisting with any special requests or accommodations.
• Office Maintenance: Ensure the reception area and public spaces are kept tidy and well-maintained at all times.

Requirements:

Proven experience as a Receptionist, Front Desk Officer, or similar role in a professional services environment.

Excellent communication skills, both written and verbal, with the ability to interact professionally with clients, colleagues, and external stakeholders.

Strong organisational skills with the ability to manage multiple tasks efficiently and prioritise effectively.

Polished and professional appearance, with a friendly and approachable demeanour.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with telephone systems.

Ability to maintain confidentiality and handle sensitive information with discretion.

A positive, proactive attitude and the ability to work well independently or as part of a team.

Benefits:

• Excellent salary and bonus scheme
• annual leave
• Generous holiday allowance
• Contributory pension scheme